Our multi-year study on automated transit fare collection offers a key finding that won't surprise you: Despite the convenience, the rush toward cashless fare systems has created barriers for lower-income riders seeking to use transit. Results from focus groups, surveys, and a review of current transit agency practices suggest that continuing to accept cash is a crucial way to keep transit accessible. However, dealing with cash has drawbacks: it’s time intensive and expensive. Using a detailed… Read More

Imagine you've just been released from prison. You don't have a phone yet, or a car, but through your reentry service, you are set up for now with a place to stay. They also got you a job interview for next Monday, but it's across town. You also have mandatory mental health, medical health, and parole-related appointments to make it to this week, so right now— transportation is your biggest problem. You have three complementary bus tickets, and you need to figure out the best way to use them. … Read More