National Institute for Transportation and Communities

Understanding the travel behaviors of individuals who use public transit is essential for enhancing the performance, sustainability and efficiency of public transportation. Contemporary methods for collecting data on transportation behavior are focused on manual or automated procedures for counting the number of individual passengers entering or exiting transit vehicles. While such methods provide useful data for understanding transit demand throughout a network, they ignore the important det... Read More

Our multi-year study on automated transit fare collection offers a key finding that won't surprise you: Despite the convenience, the rush toward cashless fare systems has created barriers for lower-income riders seeking to use transit. Results from focus groups, surveys, and a review of current transit agency practices suggest that continuing to accept cash is a crucial way to keep transit accessible. However, dealing with cash has drawbacks: it’s time intensive and expensive. Using a detaile... Read More