National Institute for Transportation and Communities

Much of the literature on transit focuses on very fine-grained aspects of the industry, often neglecting the important foundation of why the service is even provided in the first place. Transit service is supported by local governments with aid from larger bodies to provide a more diverse transportation network that serves as many needs of the public as possible. While transit agencies tend to focus on ridership as a measure of performance, this can skip over an important aspect of the agency... Read More

Regular assessment and improvement of the performance of public transit systems are essential for transit service providers given limited funding and growing public needs. Performance evaluation can help transit agencies identify underperforming services, plan for potential investments, justify investments, and communicate accomplishments and challenges. However, the evaluation of transit system performance is complex and challenging due to the diverse and competing goals of a public transpor... Read More