Ride hailing services (such as Lyft and Uber) are frequently pointed to as a means of filling mobility gaps in a transportation system, especially in areas that are not well-served by transit. How might nonprofit organizations address the mobility needs of their clients through ride hailing (also known as Transportation Network Companies, or TNCs)? Many people who use nonprofit services (e.g. food assistance, social services, health care or educational support) also experience transportation challenges in reaching that service. This is an under-examined area in our new mobility landscape. The latest report funded by the National Institute for Transportation and Communities (NITC), The Impact of Ride Hail Services on the Accessibility of Nonprofit Services, found that TNC use by nonprofits is uneven, and while useful and addressing a need, there are significant costs in price and capacity that make Uber and Lyft impractical.
Led by Dyana Mason of the University of Oregon (UO), the report shares qualitative interviews with nonprofit service providers and clients discussing TNCs, as well as policy recommendations. She will be sharing this work in an ...Read more